Opportunity

Profile:

Reports to the Service Manager / After Sales Manager

Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity

Must hold a relevant level 3 qualification.

Key Attributes:

• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
• Examines vehicles and reports defects against relevant regulatory bodies
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and Centre Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
• Follows key processes to achieve specified quality and efficiency targets
• Works with the Centre developing and improving more efficient processes
• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
• Attends specialised training as required by the relevant manufacturer
• Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures
• Responsible for handling customer data in line with GDPR
• Ad hoc duties as and when required to meet the needs of the business