Key Attributes:

• Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
• Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity
• Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
• Examines vehicles and reports defects against relevant regulatory bodies
• Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
• Works in accordance with workshop and Centre Health & Safety requirements
• Works with colleagues to maintain workshop standards of cleanliness and tidiness
• Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
• Follows key processes to achieve specified quality and efficiency targets
• Works with the Centre developing and improving more efficient processes
• Talks to customers to summarise the details of the work required or carried out, and answer their questions
• Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
• Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
• Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
• Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
• Attends specialised training as required by the relevant manufacturer
• Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales are followed up by the most appropriate specialist
• Reports on technical problems using appropriate procedures.
• Responsible for handling customer data in line with GDPR
• Ad hoc duties as and when required to meet the needs of the business

This job description describes (but does not limit) the main duties and responsibilities of the job.  These are subject to variation by the company as is necessary to respond to changes, both internal and external which the company experiences.